Studies that moved the needle.
A working selection from twenty years of practice — embedded on-site teams, multi-vendor Agile collaborations, heuristic reviews, prototypes that proved the concept. Click into any card for the whole story.
Enterprise Software · Consumer Electronics · Gaming & Entertainment · Media & Entertainment · Digital Health · Beauty & Consumer Devices · Non-profit / Retail · Consumer Goods / CPG · Financial Services
UX Research · Design & Prototyping · Market Research
The work, in detail.
Each case study walks through the same three moves: the client challenge we walked into, the Naviscent engagement we designed in response, and the outcome the client walked away with. Verbatim from the original handouts where possible.
Click Read case study on any card for the full story.
Oracle Corporation
A single common user interface unifying seven Oracle product families and 400 applications — delivered by paired Naviscent–Oracle teams, on time and under budget, and adopted by key customers as Oracle Fusion.
Sonos
Agile usability research run on a weekly cadence — gather data Thursday, report the following Tuesday — that kept designers on schedule and put real user evidence behind product, design, and executive decisions.
PlayStation (Sony Interactive Entertainment)
Lab-based usability research on PlayStation's social, notifications, and messaging features — observing how active players move between console and web, where their expectations break, and what gets in the way of adoption.
Warner Brothers Studios
A single front-end for trailers scattered across multiple content management systems — built on-site with Warner Bros. as part of a multi-vendor Agile team and proven through a working prototype.
CA Technologies
A stalled product that an outside agency's redesign never shipped — diagnosed, redesigned, and re-engineered in a seven-week sprint, cutting 45-second page loads to half a second and shipping on time and on budget.
Glooko
Round-over-round moderated usability testing of Glooko's Type 2 Diabetes management app — evaluating whether people living with diabetes could read the data displays, navigate the app, and feel confident managing their condition.
Trufacial
A two-stage research program for Trufacial, a premium handheld at-home skincare device — qualitative focus groups to understand what drives investment in skincare, followed by a national survey to validate motivations, purchase intent, and pricing at scale.
The Metropolitan Museum of Art
A heuristic review of the Met's eCommerce checkout and account flows, plus a Photography Style Guide and decision tree that gave the museum a repeatable system for presenting its products online.
Salesforce & Coca-Cola FEMSA
Field research in the neighborhoods of Mexico City to understand the daily lives of mom-and-pop retailers — recruited, moderated, transcribed, and translated in-country, then reported in English within ten days.
Capital One
Two parallel qualitative studies — one across healthcare organizations, one across middle-market companies — exploring how each segment thinks about its banking relationships, to help Capital One position its treasury-management offering as a partner that listens.
A Global Commercial Bank
A Naviscent-managed participant panel that solved chronic recruiting for very hard-to-reach commercial-banking profiles, refreshed quarterly so multiple research teams could move without recruiting delays.
Three things that shape every Naviscent engagement.
We work on-site or remotely.
On-site with your team in your Agile cadence, or fully remote when that's the right fit. Either way we sit alongside your other vendors and your in-house leads — prototypes move from sketch to working demo in the same sprint.
Methodology to fit the problem.
Heuristic review, interaction design, advanced prototyping, usability research — picked to match the question, not the other way around.
Outcomes, not just decks.
Functioning prototypes that prove the concept. Style guides that simplify the next photo shoot. Partnerships that get referenced as a model years later.
Built for Fortune 1000s. Right-sized for anyone.
Naviscent works globally with Fortune 1000 companies, software & technology companies, and Internet retailers. Through experimental, iterative user experience research, design & development, we deliver results that are proven to delight your customers.
See the eleven capabilities behind the studies.
Usability, surveys, statistical analysis, ethnography, IDIs and more — each method with its own deep-dive page.
Same methodology, right-sized for SMB teams.
Five scoped studies for small business — quoted, priced for small business.
Tell us the question. We'll scope the study.
Thirty minutes, no slides, no commitment. We'll recommend the method, scope the work, and quote it in writing.
Schedule a 30-minute call