UX Research Services — usability testing & user interviews.
Discover what users need, watch them use what you've built, and prove the fix works — before it ships. Generative, evaluative, and validation studies, run by senior researchers on prototypes or live product.
Discover before you design; validate before you scale. Most product teams skip one of the two — we run both.
On prototypes or live builds, in-lab or remote — whichever gets you the clearest signal fastest.
Understanding the user experience.
Three practices that map to the lifecycle of a product decision — discover what's needed, observe how it performs, validate that it works. Most engagements run two of the three, sequenced to where you are in the build.
Tell us the decision you're facing and we'll recommend the practice — and the specific method inside it.
Generative Research
Field studies, in-depth interviews, and diary studies that surface unmet needs and the jobs your users are actually hiring your product to do. Run early — before a line of UI is drawn.
- Contextual inquiry & ride-alongs
- 1:1 in-depth interviews
- Diary & longitudinal studies
- Jobs-to-be-done framing
Usability Studies
Moderated and unmoderated sessions on prototypes or live builds. We score task success, time-on-task, and error rates, then hand back a prioritized fix list ranked by severity and reach.
- Moderated & unmoderated testing
- Prototype & live-build studies
- Task success + severity scoring
- Prioritized remediation list
Evaluative Studies
Benchmark tests, heuristic and expert reviews, and A/B-readiness assessments that tell you whether a design solution actually performs — and how it stacks against the version it replaces.
- Benchmark & comparative tests
- Heuristic & expert review
- Accessibility evaluation
- Pre-launch readiness checks
Three things that change when your researcher has shipped enterprise UX.
Expertise that's done this at scale.
The researchers running your study have shipped UX work for enterprise product teams — Oracle, Cisco, and others. The rigor doesn't change when the logo does.
A method tailored to your question.
We don't run a usability test when the real question is generative. We scope the study to the decision you're trying to make, then pick the method that answers it.
Evidence over opinion.
Every recommendation is anchored to observed behavior with severity and reach attached — so your team argues from data, not from the loudest voice in the room.
Need market signal, not just usability?
Eleven research capabilities across qual and quant — surveys, segmentation, competitive analysis, and more.
Smaller team? Same methodology, right-sized.
Five scoped studies priced for SMB teams — quoted after a free 30-minute call.
Research shows you the fix. Galyx helps you build it.
Our other company, Galyx, takes UX findings into practical, no-code AI automations — same researchers, focused on implementation, not just recommendations.
Tell us what you're trying to learn about your users. We'll design the study.
Thirty minutes, no slides, no commitment. We'll recommend generative or evaluative, scope the method, and quote it in writing.