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Privacy Policy

Privacy Policy

Research Participant Privacy Policy

Last Modified: May 7, 2020

Privacy Policy and Respondent Bill of Rights

Naviscent appreciates that research participants may be concerned about privacy.  For this reason, we have developed the following Privacy Policy and Respondent Bill of Rights.  If you have questions regarding our Privacy Policy, please email

How We Protect Personal Information

We maintain procedural and technical safeguards to protect against unauthorized disclosure, use, alteration or destruction of any personal information you may provide to us during research screening, surveys, or this website.

How We Collect and Use Your Personal Information and Why We Collect It

We collect certain information including Personal Identifiable Information (PII) when you respond to a research qualification survey, a phone screen, or visit our website.  This PII information may include without limitation your name, address(es), occupation, educational level completed, telephone number(s), email address(es), date of birth, gender, race or other demographic information.  Depending on the research being conducted, you may also be asked to voluntarily disclose Sensitive Data which includes but is not limited to health/medical conditions, political views, sexual orientation/practices, religious affiliation and other core beliefs.  

This information enables us to place you in the most appropriate research study, communicate with you about scheduling follow-up research or sending incentive payments to you as a Thank You for your participation. 

In addition, our web servers automatically collect limited information about your computer when you visit our website.  This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website.

Information From Third Parties

Naviscent may obtain PII and demographic information from third parties including without limitation, panel suppliers, social media platforms, information service bureaus.  We may use this PII for data validation, fraud detection, existing data enhancement or sending email or text invitations to participate in a survey, a screener or to join a panel.

Browser Cookies

We use browser cookies to enhance your online experience.  Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites.  We utilize browser cookies to tell us, for example, whether you’ve visited our website before or if you’re a new visitor. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.  If you wish to stop receiving browser cookies from us, you may disable existing browser cookies.  Please note that disabling browser cookies may prevent you from taking full advantage of all of our website features.

Confidentiality Exceptions

We may reveal any personal information that is provided by our visitors, respondents or research participants to any third parties involved in research services including but not limited to authorized agents, subcontractors, our clients and business partners.  We will also reveal PII when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.   Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.

Questionnaires, Surveys and Research

On occasion we may invite you to complete an on-line survey or questionnaire.  These surveys and questionnaires will seek your contact information, experience, interests and even your activities on-line.  Any personal information gathered through your participation in questionnaires or surveys will only be used for the purpose of research, and will not be sold or shared with third parties not directly involved in the research except as is noted in the confidentiality/exceptions in this document.

If you agree to participate in research, your personal information will be used to verify that you qualify for the specific research.

Children Using The Internet

We do not knowingly collect personal information from children under the age of 14 without permission from their parent or legal guardian.  If you believe we have collected personal information from children under the age of 14 without that permission, please notify us immediately so that we may take steps to eliminate such information. 

A Warning About Email That We Send; A Warning About "Phishing"

We do not and will not at any time request any personal information via e-mail, nor will we include a link to an account login page in any e-mail.  If you receive an e-mail requesting any personal information, including without limitation your social security number, your credit card or bank information, PLEASE DO NOT RESPOND BY PROVIDING ANY OF THE INFORMATION REQUESTED.  We never request any of this information from you, even if you elect to sign up to participate in research.  If you receive an e-mail requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.”  If you receive communication you suspect is “phishing”, you should bring the e-mail to our attention by forwarding the e-mail to For more information about “phishing,” visit the Federal Trade Commission’s website at

Effective Date of the Privacy Policy; Changes

We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices.  In an effort to ensure that you receive notice of any changes to the Privacy Policy, we may include a notice on our website.  We recommend that you check back with this web page periodically so that you may be kept informed regarding any changes to the Privacy Policy.  You should also visit our Terms of Use in addition to this Privacy Policy.

This Privacy Policy became effective May 7, 2020.

Third Party Links

Our website may contain links to third party websites that are not subject to this Privacy Policy.  If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this privacy policy.

Contact Us

If you choose to e-mail us through the “contact Us” link on this website, you will be asked to provide information such as your name and e-mail address so that one of our employees can respond to your questions and comments.  If, however, you wish to submit your questions or comments via U.S. mail, they can be mailed to:


Attn:  Operations

1025 Alameda de las Pulgas, Suite 740

Belmont, CA 94002

United States

Research Participant Bill of Rights

Your participation in research is very important to us, and we value the information you provide.   We believe that all research participants have certain rights, as follows:

  • Your privacy and the privacy of your answers will be respected and maintained.
  • Your name, address, phone number, e-mail address, personal information, and individual responses will be used for the purposes of research.
  • You will be informed in advance if an interview is to be recorded and of the intended use of the recording.
  • Upon request, you will be informed of the privacy policy that applies to your participation in the research study.
  • We will make our best attempt to deliver incentives to you at the email address you provided.  In the event you need the incentive re-issued, Naviscent will decrease that incentive amount by 10% each time it is reissued to cover handling fees.  
  • Incentives not used within one year from original date of issue will expire and not be reissued.
  • We will never sell you anything nor ask you for any money, under the guise of research or otherwise.
  • We will endeavor to contact you at reasonable and convenient times.  If, for any reason, the time is inconvenient, you may ask that we contact you again at a more convenient time.
  • Your decision to participate in a study, answer specific questions, or discontinue your participation will be respected without question.
  • We will endeavor to uphold the highest standards of professional conduct when collecting and reporting the information you provide.
  • You may opt out of email communications by clicking the unsubscribe link in any email you receive from us or contacting us at